On this page, you will find answers to the most popular questions of our customers. Didn’t find what you need? Just send us a request.
Can the same production line produce different tissues?
It depends. For kitchen towel and household tissue, the crafts and materials are different, (the patten engraving depth is different), so patten embossing unit needs different ones.
I'm worried that I don't know how to operate your machine
Do not worry. Our tissue manufacturing machine is servo controlled, which greatly simplifies the difficulty of operation and commissioning. Most of the daily operation of the machine can be conducted by a few start-stop buttons and HMI. We can also provide instructional videos to give you step-by-step tutorial if necessary.
If I buy your tissue making machine, what technical support can I get?
Whether you buy a toilet paper making machine, a paper napkin making machine, or a facial tissue making machine, we will provide you with 24-hour online technical support. In addition, we can also provide you with instructional videos on the installation and daily commissioning and maintenance. For some customized tissue paper production line, our professional after-sales technicians can also provide on-site installation and commissioning services as per request (buyer should bear the cost for the service).
How do we build trust in the first business?
We believe that a win-win business must be based on our professional services and excellent products. Our team will fully study your needs, and clearly explain our products and solutions to you so that you can understand our services. We can take you to visit our modern factory through a video call, so that you can understand how your machine will be produced and let you know more about our products. Before delivery, we can cooperate with your partners to carry out factory acceptance test, or carry out acceptance through test video or video call. Make sure that the best tissue paper making machine you need is ready before shipment.
How can I find the suitable automatic tissue paper manufacturing machine I need?
We will fully communicate of the information of your tissue, including the width and diameter of the jumbo roll, pattern type, paper thickness, gram-mage etc.
We have nearly 30 years of experience as a machinery manufacturer and can provide you with similar case videos for your reference. If necessary, we will ask you for samples of your tissue paper and packaging films for testing, in order to find the most suitable and cost-effective solution for you.